Being out on the water, there is always the chance of getting wet.

Is there parking available?

Paid parking is available throughout Granville Island near our office. There's lots of space but on the weekends it can fill up, so plan to arrive a little early. You can easily catch a 10-15 min Uber or taxi from any hotel downtown.

You are welcome to wear whatever you feel comfortable in. We recommend dressing in layers, avoiding cotton/denim if possible, and wearing clothing that lets you move freely. Workout clothes are usually a great option.

Will it be wavy or rough on the water?

By sticking to only calm and protected waterways, we very rarely encounter rough water or wavy conditions.

What is your cancellation policy?

With Trip Protection, you can cancel up to 1 hour before departure for a full refund. Without Trip Protection: 100% refund for cancellations more than 7 days before departure, 50% refund between 3 and 7 days, no refund less than 3 days before departure.

What if I still have questions?

We're here to help! Simply call us at (604) 229-5929 if you have any additional questions or concerns.

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Privacy Policy

1. Introduction

Purpose: To inform clients of Vancouver Water Adventures about the collection, use, and protection of personal information.
Scope: Applies to all services offered by Vancouver Water Adventures.

2. Compliance

Adherence to Canadian Privacy Laws: Our policy complies with PIPEDA and other relevant Canadian data protection laws.

3. Information Collection

Types of Information Collected: Contact details, payment information, and any personal data necessary for providing our services.
Method of Collection: Through website forms, in-person during service provision, and via phone or email communications.

4. Use of Information

Purpose: Personal information is used to process bookings, provide services, and for customer service purposes.
Consent: We obtain explicit consent before using personal data for marketing or other secondary purposes.
We will never sell a customer’s information. It will only be used for communicating information relevant to their booking or, should they subscribe to our marketing list, for marketing purposes.

5. Disclosure of Information

Limited Disclosure: Information is only shared with third parties when necessary for service provision or as required by law.
Third-Party Practices: We ensure that any third parties involved in processing personal data adhere to similar privacy standards.

6. Data Security

Measures: Implementation of physical, electronic, and managerial procedures to safeguard and secure personal information.

7. Access and Correction

Rights: Individuals have the right to access their personal information and request corrections if necessary.
Procedure: Instructions on how to request access or correction of personal data.